SHIPPING

INTERNATIONAL SHIPPING

SHIPPING FEES

Shipping fees are included in the item price (for one time shipment only).

If shipping to the Buyer’s country or region is not available, the item may be possibly shipped for an additional fee. Please contact the Seller to confirm feasibility.

The Tokyotique currently ships to the following countries: United States, Canada, Australia, New Zealand, United Kingdom, France, Italy, Spain, Portugal, Germany, Belgium, Denmark, Poland, Ireland, Switzerland, The Netherlands, Monaco, Hong Kong, Singapore, Taiwan, Malaysia, Japan

Should the Buyer reside in Japan, a discount may be given to balance the lower domestic shipping costs. The buyer must contact the Seller before making their purchase.

For bundle purchases, shipment may be split into separate parcels if the items do not fit in one package, or if the total weight exceeds the Seller’s shipping limits.

The Tokyotique does not offer local pickup services.

PROCESSING TIME

Items are dispatched within 2-5 business days from receiving cleared payment.

Exception: when public holidays and weekends run consecutively, items will be shipped on the next post office operating day.

  • Items under 2.0kg (including packaging) will mainly be shipped as a “Small Packet” (Standard Shipping) with added tracking service* (includes insurance for a limited amount).

  • Delivery time for Standard Shipping: between 10-30 days

  • Items over 2.0kg (including packaging) or high value items will be shipped by “Express Mail Service (EMS)” which comes with a tracking service* and insurance.

  • Delivery time for EMS: 7-14 days

*Please note some countries may not provide frequent or detailed tracking updates due to limitations in their tracking systems.

CUSTOMS, IMPORT TAXES AND ADDITIONAL CHARGES

Depending on the laws and regulations of a country, an order may be subject to import duties or taxes upon arrival at the local port of entry.

  • The Seller will declare the item's customs value and comply with customs declaration laws.

  • The Buyer is responsible for any import duties, taxes, or fees that may apply. Please note these are not additional shipping fees.

  • Please check with your country's Customs Office to determine what these additional costs will be prior to purchase.

  • These charges are usually collected by the delivering shipping company.

  • Delays due to customs inspection is not the responsibility of the Seller.

PACKAGING

Recycled materials may be used to ensure packing is extra secure.

RETURNS

REFUND POLICY

The Tokyotique sells mainly vintage, antique and pre-loved items which may have signs of vintage wear and aging. Please check photographs carefully to determine condition prior to making a purchase.

For a refund:

  • The Buyer must contact the Seller within 7 days of receipt of item.

  • Items must be returned within 21 days of delivery.

  • The Buyer is responsible for any return shipping costs.

  • The item must be returned in the same condition in which it was received and include all items that were in the original package.

  • The refund will be issued once the Seller has received and inspected the returned item and is satisfied the above conditions have been met.

  • Refunds will exclude payment processing fees, which are non-refundable once incurred.

NON-DELIVERY / REJECTED DELIVERY / UNCLAIMED SHIPMENT

  • To avoid packages being returned as undeliverable, the Buyer must ensure that shipping addresses are correctly entered at time of purchase.

  • The Seller is not responsible for undelivered shipment due to the Buyer entering an incorrect delivery address.

  • The Buyer is responsible for collecting shipment from their local post office or delivery point within the timeframe indicated by their local postal service.

Should the package be returned to the Seller under the above circumstances:

  • The Buyer must pay additional shipping fees to have the package resent. The Seller will inform the Buyer of the shipping cost based on the original postage amount.

  • Should the Buyer choose not to have the item resent, a refund will be issued minus any payment processing fees, once the package has been returned in its original condition.

CLAIM PROCESS FOR DAMAGED/LOST SHIPPING

  • The Buyer (recipient) initiates the claim process by submitting a form with their postal service (e.g. USPS). Japan Post cannot begin their side of the claim until they receive the claim from the Buyer.

  • The Buyer must inform the Seller (sender), who will then file the corresponding claim with Japan Post.

  • The Buyer’s postal service will forward the claim to Japanese customs, where it will undergo an investigation before being processed by Japan Post.

  • If the claim is successful, Japan Post will contact the Seller, who will be compensated and can then refund the Buyer.

  • If the shipment is confirmed lost, the shipping fee will also be recompensed.

  • If the delivery was completed, the compensation will only be provided for damaged items.

  • The total process can take between one to two months.