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SHIPPING

INTERNATIONAL SHIPPING

SHIPPING FEES

Shipping fees are included in the item price (for one time shipment only).

If shipping to the Buyer’s country or region is not available, the item may possibly be shipped for an additional fee. Please contact the Seller to confirm feasibility.

The Tokyotique currently ships to the following countries: United States, Canada, Australia, New Zealand, United Kingdom, Ireland, Spain, Germany, Belgium, Denmark, Poland, Italy, Switzerland, Sweden, The Netherlands, Hong Kong, Singapore, Taiwan, Malaysia and Japan.

Should the Buyer reside in Japan, a discount may be given to balance the lower domestic shipping costs. The buyer must contact the Seller before making their purchase.

For bundle purchases, shipment may be split into separate parcels if the items do not fit in one package, or if the total weight exceeds the Seller’s shipping limits.

The Tokyotique does not offer local pickup services.

US SHIPPING STATUS

This section will be updated shortly.

SHIPPING METHODS & DELIVERY TIME

Items are dispatched within 2-5 business days from receiving cleared payment.

Exception: when public holidays and weekends run consecutively, items will be shipped on the next post office operating day.

From January 1, 2026:

  • Items under 2.0kg (including packaging) will mainly be shipped by “International E-Packet Light (Standard Shipping)” with tracking service* (no insurance or registered mail).

  • Delivery time for Standard Shipping: between 5-21 days

  • Items over 2.0kg (including packaging) or high value items will be shipped by “Express Mail Service (EMS)” which comes with a tracking service* and insurance.

  • Delivery time for EMS: 7-14 days

*Please note some countries may not provide frequent or detailed tracking updates due to limitations in their tracking systems.

JAPAN POST TRACK & TRACE SERVICE

Once shipping has been dispatched, the Buyer will receive a tracking number from the Seller by email.

Shipments can be tracked on the Japan Post Track & Trace Service page:

  • Click here to visit the Japan Post Track & Trace Service page

  • Select “Item No. search” button (in red)

  • Input tracking number in the “item number” box

CUSTOMS, IMPORT TAXES AND ADDITIONAL CHARGES

Depending on the laws and regulations of a country, an order may be subject to import duties or taxes upon arrival at the local port of entry.

  • The Seller will declare the item's customs value and comply with customs declaration laws.

  • To comply with international shipping regulations, the Seller is unable to modify customs forms to mark items as gifts, or declare a lower value than the actual sale price.

  • The Buyer is responsible for any import duties, taxes (VAT), or fees that may apply. Please note these are not additional shipping fees.

  • Please check with your country's Customs Office to determine what these additional costs will be prior to purchase.

  • These charges are usually collected by the delivering shipping company.

  • Delays due to customs inspection is not the responsibility of the Seller.

PACKAGING

Recycled materials may be used to ensure packing is extra secure.

RETURNS

REFUND POLICY

The Tokyotique sells mainly vintage, antique and pre-loved items which may have signs of vintage wear and aging. Please check photographs carefully to determine condition prior to making a purchase.

For a refund:

  • The Buyer must contact the Seller within 7 days of receipt of item.

  • Items must be returned within 21 days of delivery.

  • The Buyer is responsible for any return shipping costs.

  • The item must be returned in the same condition in which it was received and include all items that were in the original package.

  • The refund will be issued once the Seller has received and inspected the returned item and is satisfied the above conditions have been met.

  • Refunds will exclude payment processing fees, which are non-refundable once incurred.

Should the package be returned to the Seller under the above circumstances:

  • The Buyer must pay additional shipping fees to have the package resent. The Seller will inform the Buyer of the shipping cost based on the original postage amount.

  • Should the Buyer choose not to have the item resent, a refund will be issued minus any payment processing fees, once the package has been returned in its original condition.

NON-DELIVERY / REJECTED DELIVERY / UNCLAIMED SHIPMENT

  • To avoid packages being returned as undeliverable, the Buyer must ensure that shipping addresses are correctly entered at time of purchase.

  • The Buyer is responsible for collecting shipment from their local post office or delivery point within the timeframe indicated by their local postal service.

  • The Seller is not responsible for undelivered shipments resulting from the reasons noted above, or from the Buyer’s non-payment of local import duties, taxes, customs fees and related charges.

  • Such shipments will not be eligible for refunds.

DELIVERED SHIPMENTS

  • Once shipment has been confirmed as delivered in the carrier tracking system, responsibility transfers to the Buyer.

  • The Seller is not responsible for loss, theft, or damage thereafter.

  • Such shipments will not be eligible for refunds or replacements.